Please allow up to 2 business days for us to process your order. Once your order ships, delivery via UPS Ground typically takes 5–7 business days.

We currently ship within the contiguous United States only. At this time, we're unable to ship to Alaska, Hawaii, Puerto Rico, or P.O. boxes.

We gladly accept return requests made within 14 days of delivery. To be eligible for a return, items must be:

• Unused and in their original condition
• Returned with all original packaging, protective materials, inserts, and accessories

Items showing signs of use, wear, damage, or alteration are not eligible for return. Final Sale items are not eligible for returns, exchanges, or refunds.

Please inspect your order immediately upon delivery. Claims for damaged or defective items must be submitted within 48 hours of delivery. To help us review your claim, please include:

• Your order number
• Photos of the damaged item
• Photos of the original packaging
• Photos of the shipping box

All claims are subject to review and verification by Atelier Quince. We reserve the right to deny replacement requests if the claim is submitted more than 48 hours after delivery, sufficient documentation is not provided, the damage cannot be verified, or the damage is determined to have occurred after delivery.

Approved damage or defect claims are resolved with a replacement whenever possible. If a replacement is unavailable, we will issue a refund or store credit.