We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Shop Pay. All orders are charged in U.S. dollars at the time of purchase.

Sales tax is applied at checkout where required by state law, based on your shipping address.

We currently ship within the contiguous United States only. At this time, we're unable to ship to Alaska, Hawaii, Puerto Rico, or P.O. boxes.

Please allow up to 2 business days for us to process your order. Once your order ships, delivery via UPS Ground typically takes 5–7 business days.

Items marked "Ships within 6 weeks" on the product page ship within 6 weeks of purchase.

Shipping is complimentary on orders of $250 or more. A flat $15 shipping fee applies to all orders under $250.

We currently ship via UPS Ground only. Expedited and overnight shipping are not available at this time.

Once your order ships, we'll email you a tracking number. You can also log in to your account to view your order status at any time.

Please check your spam or promotions folder first. If it isn't there, email hello@atelierquince.com with the name and email used at checkout and we'll resend it.

We begin processing orders shortly after an order is placed. If you need to make a change or cancel your order, please contact us at hello@atelierquince.com as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once processing has begun.

No. You can check out as a guest. Creating an account lets you view your order history and track shipments. If you forget your password, use the "Forgot your password?" link on the login page.

Many of our pieces arrive gift-ready. Vanity trays, tissue cases, and cutlery come in a signature box finished with ribbon, and our premium lacquer placemats are presented in a soft dust bag — ready to give as they are.

The welcome code from our newsletter can be used once, on your first order, and applies to full-price items only. It cannot be combined with other offers.

Once your order leaves our warehouse, delivery times are estimates provided by UPS. We're not able to control delays caused by carriers, weather, or peak-season volume, but we're happy to help you track your package.

We gladly accept return requests made within 14 days of delivery. To be eligible for a return, items must be:

• Unused and in their original condition
• Returned with all original packaging, protective materials, inserts, and accessories

Items showing signs of use, wear, damage, or alteration are not eligible for return. Final Sale items are not eligible for returns, exchanges, or refunds.

Please email hello@atelierquince.com to request a Return Authorization. Returns sent without prior authorization will not be accepted. If your return is approved, we'll provide a prepaid return shipping label along with return instructions.

A restocking fee applies to approved returns:

• $10 for orders under $100
• 10% of the order value for orders of $100 or more

Original shipping charges are non-refundable unless the return is due to our error. Items must be unused and returned in their original packaging.

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.

Once your return is received and approved, we'll issue your refund within 3 business days. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

At this time, we do not offer exchanges. If you'd like a different item, simply return your eligible purchase for a refund and place a new order.

Gift returns follow our standard return policy. Email hello@atelierquince.com with the order number or the purchaser's name, and we'll guide you through the process. Approved refunds are issued to the original payment method.

Please inspect your order immediately upon delivery. Claims for damaged or defective items must be submitted within 48 hours of delivery. To help us review your claim, please include:

• Your order number
• Photos of the damaged item
• Photos of the original packaging
• Photos of the shipping box

All claims are subject to review and verification by Atelier Quince. We reserve the right to deny replacement requests if the claim is submitted more than 48 hours after delivery, sufficient documentation is not provided, the damage cannot be verified, or the damage is determined to have occurred after delivery.

Approved damage or defect claims are resolved with a replacement whenever possible. If a replacement is unavailable, we will issue a refund or store credit.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address are the customer's responsibility.

Orders refused upon delivery may be subject to return shipping charges and applicable restocking fees.

Yes. Because many of our pieces are handcrafted, slight variations in color, texture, size, or finish are natural characteristics of the making process and are not considered defects.

Placemats are sold in sets of two. Coasters come in a set of four. The Symphony Cutlery is a 10-piece set for two — a tablespoon, dinner knife, dinner fork, salad fork, and dessert spoon for each setting. Cutlery rests come in a set of two. Our Signature Sets pair two placemats with the 10-piece cutlery set, for 12 pieces in total.

Lacquer placemats, vanity trays, and tissue cases (Art of Living, Life is All About Pattern, Rhapsody in Blue) are hand-lacquered wood — Art of Living pieces are finished with hand-laid silver or gold leaf, or a hand-painted gradient. The Autumn City placemats and coasters are reversible, crocodile-embossed vegan PU leather. The Symphony Cutlery is crafted in Portugal from European 18/10 stainless steel. Cutlery rests are crystal.

Lacquer placemats measure approximately 18.1" × 14.2" (46 × 36 cm); the Life is All About Pattern square placemat is 17.3" × 13.4" (44 × 34 cm). The Autumn City vegan leather placemat is 17.3" × 13.4" (44 × 34 cm) and the coaster is 4.7" (12 cm) square. Exact dimensions for every piece are listed on its product page.

Yes. Each Autumn City placemat and coaster has a different color on each side, so you can flip it to suit the table.

Hand wash gently using a soft cloth, mild soap, and lukewarm water, then dry immediately. Avoid the dishwasher, microwave, prolonged soaking, direct heat, and extended exposure to sunlight. Wipe spills promptly and avoid cutting directly on the surface. With proper care, your lacquer piece will maintain its beauty for years to come.

Warm tableware, such as a hot bowl of soup, is perfectly fine. However, never place cookware straight from the stove or oven directly on the lacquer — always use a trivet or heat pad to protect the surface.

Crafted in Portugal from premium 18/10 stainless steel, our cutlery is designed for everyday use and lasting durability. It is dishwasher-safe, though hand washing is recommended to best preserve its finish. Dry each piece immediately after washing to help prevent water spots. Rinse away salt and acidic foods soon after use, and avoid abrasive scrubbers or harsh cleaners. An occasional polish with a soft cloth will help maintain its shine for years to come.

Hand wash gently with mild soap and lukewarm water, then dry immediately with a soft, lint-free cloth. We recommend hand washing to preserve the brilliance and clarity of the crystal. Handle with care to help prevent chips, and store each piece separately whenever possible.

Each Atelier Quince piece is made where its craft has been refined for generations — in our own lacquer workshop and by specialized artisans who have spent decades mastering a single craft. Our Symphony Cutlery is made in Portugal from 18/10 stainless steel. Learn more on our Craftsmanship page.

We produce our collections in thoughtful, limited quantities rather than mass-producing them. This allows us to maintain exceptional craftsmanship and quality, which means some pieces may occasionally sell out. Join our newsletter to be the first to hear when favorites are restocked or new collections become available.

Yes. For trade and wholesale inquiries, please visit our B2B page or email hello@atelierquince.com.

Some of our products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Where required, a Proposition 65 warning label is included on the applicable product. For more information, visit www.P65Warnings.ca.gov.