Refund policy
Returns & Exchanges
Return policy
We gladly accept return requests made within 14 days of delivery. To be eligible for a return, items must be unused and in their original condition, and returned with all original packaging, protective materials, inserts, and accessories. Items showing signs of use, wear, damage, or alteration are not eligible for return. Final Sale items are not eligible for returns, exchanges, or refunds.
How to start a return
Please email hello@atelierquince.com to request a Return Authorization. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide a prepaid return shipping label along with return instructions.
Return fees
A restocking fee applies to approved returns: $10 for orders under $100, and 10% of the order value for orders of $100 or more. Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.
Exchanges
At this time, we do not offer exchanges. If you would like a different item, simply return your eligible purchase for a refund and place a new order.
Damaged or defective items
Please inspect your order immediately upon delivery. Claims for damaged or defective items must be submitted within 48 hours of delivery and include your order number and photos of the damaged item, the original packaging, and the shipping box. All claims are subject to review and verification by Atelier Quince. We reserve the right to deny replacement requests if the claim is submitted more than 48 hours after delivery, sufficient documentation is not provided, the damage cannot be verified, or the damage is determined to have occurred after delivery. Approved claims are resolved with a replacement whenever possible; if a replacement is unavailable, we will issue a refund or store credit.
Handcrafted variation
Because many of our pieces are handcrafted, slight variations in color, texture, size, or finish are natural characteristics of the making process and are not considered defects.
